REFUNDS & DEFERRALS

Refunds

The Ventura Marathon does not offer refunds (industry standard) however during registration you have the option to purchase race insurance which provides refunds when unforeseen things happen such as injuries.

Although consumers purchase through the RunSignup website, RegShield is a third-party entity, and all plan-related questions should be directed to FanShield via email at help@fanshield.com 

Filing a refund request with RegShield is easy. We recommend selecting the “File A Refund Request” at the bottom of the confirmation email. Alternatively, the consumer can visit the web page below: https://www.fanshield.com/file-a-refund-request. 

For more information please visit this help guide. 

Refunds will not be given if a participant does not agree with any safety procedures we put in place. 

Deferrals

You can defer your entry to the following years event for $20. Deferral means you are registered for the current event but are opting to not run and to transfer your entry to the following years event. You can do this within your RunSignUp account ( https://help.runsignup.com/support/solutions/articles/17000062915-defer-registration-claim-deferral#How-to-Defer-Registration )

Transfer Your Registration to Someone Else

If you would like to transfer your entry to a new runner please visit http://www.venturamarathon.com/runner-resources/transfer-your-registration 

Event Cancellation

Ventura Marathon reserves the right to cancel any race due to weather, air quality or other factors outside of our control. We do not foresee this happening and the only time we had to cancel an event was due to covid. Again we do not foresee this happening. In the event it does happen we will do our best to be fair and reasonable. When we had to cancel for covid we offered refunds or deferrals however this happened before we had spent a lot of money. If we were forced to cancel a week before the event we would have already paid for most expenses and thus would not be able to provide refunds.